Very disappointed.Advertised hours-1030 am to 10 pm. went Saturday 930 to 940 pm.lights were off. roughly 6 workers inside.waited in the drive thru... nothing.open sign was only light blaring it's brightness.drove to window.took a video of the entire thing.lady came to window.asked if they changed hours.she said they did.went home disappointed.boyfriend called and they said open till 10.manager said sorry he had no idea of store being closed early..if I came back they'd take care of me.got back there by 1010pm.ordered12 pk of butterscotch and 12pkof Heath dilly bars,lg cookie dough blizzard. They gave me my bag of bars and blizzard. They rang me up for $24 and change! I said they said they were going to take care of my bill like they told over the phone. Come to find out the manager wasn't even in the room. I asked the male that was helping me why they closed early.he said his manager ordered it. Another employee,the female that told me the hours changed when I went through the drive thru, chimed in and said they closed early because the owner said on school nights they could close early. It was a Saturday night to remind everyone. Then I asked for the manager I talked to on the phone. I'm leaving names out of this post because I am hoping they make this wrong right and no one has to have their heads on the chopping block because of a mistake and poor communication plus poor customer service. Anyway the manager finally came out. I said remember you said you would take care of my order because of the time spent and gas. I had told him my order prior to returning so he wasn't surprised with what I was getting and he was fine then. He told me he would give me a discount. I was sick of dealing with them so I paid, received my discount... which didn't make me any more pleased with them. I went out to get in my car. As I was buckling up I looked in my rearview mirror and there was 3 employees holding the door open, one was writing something down, another taking a picture or video, and the third was on his phone. I was like what the heck? Are they really doing what I think they're doing? I was nothing but nice and never became upset,loud,or used any fowl language. I've been a food server during my life and I know what people can be like and I have always made sure not to ever treat service working people with anything but kindness and understanding...no matter what. So there was no reason why they should be following me out like they were. But whatever...I didn't do anything out of line. I went home. I gave my honey his blizzard, and my friends their dilly bars and got one out for myself. Then opened it, it was smashed and half melted. Everyone else had the same problem. I went to replace theirs and mine with new ones from the bag and noticed that there was only a total of 4 butterscotch and 6 Heath...they not only gave me half of what I ordered but the half was WRONG and MELTED and SMASHED. I WAS NOT PLEASED. The next day we called in and they said the owner would call me back. Waited a day and still no call. Called back. Talked to a manager.they took note of everything.i told them I had video and they said to email it. I tried to email it but had no luck. I waited on her return call. She was going to talk to the crew and find out why they followed me out. Well, never received the call. I have other things to do in my life than wait on dairy Queen. So I decided to go to Google maps and give my review as is. I am a Google contribute and my honest opinion is part of being part of Google....so here it is...
It's always busy and there's a reason for that. Consistently delicious. I go here almost every week
If I could give this less than one star I would. First time I went my husband and I went to the drive through. They told us "one minute" and continued to talk with the mic on, after about 10 minutes of sitting there we pulled around and my husband went inside to get our order... we decided to give it another chance. NOPE! We waited over 20 minutes, watched everyone behind us yet their food. I went up and asked where my order was and they lost it!! At least I got my $16 dollars back. Won't be giving it another try ever again.
It took them a little while to get going, but they're doing much better. Service is good most of the time, some of the staff really goes above and beyond. Thanks for continuing to hand dip those dilly bars!
As Stated by another reviewer they were good before they moved. Now for One meal and a cone it's $10. It doesn't matter which meal you got with a cone it's $10. Over priced and they got my order wrong, I ordered a mushroom burger and got a lettuce tomato and cheese burger. I wasn't out any money as it would have cost the same. I was on my way to work otherwise I would have complained. Go for the ice cream nothing else.
I do not advise being a patron of such a poorly ran business. If you read this review, call them and ask the hours and tell them why you're doing so. I want them to know I am the reason. I am sick of people doing their jobs half a$$ed and the owners not fixing it. Dairy Queen....make it right for real. Call me back and I'll let Google maps know you did me right on this one. Otherwise....I hope you get people calling you regularly for your hours.
Dq Grill Chill Restaurant is a US Restaurant based in New Richmond, Wisconsin. Dq Grill Chill Restaurant is located at 475 N Knowles Ave, New Richmond, WI 54017, USA.
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